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Vacancy · Netherlands

Account manager

Ainur is an engineering and research firm in the Netherlands. We build and run software for our clients, and we are looking for an account manager who owns the relationship with them: the weekly call, the follow-up, the next release, the next scope.

24 to 40 a weekHours
Netherlands, hybridLocation
Employed or freelanceContract
As soon as possibleStart

The role

You are the day-to-day contact for the clients we work with. Every client has a standing weekly call and a written scope per project, and you run both. You plan the work with the client and the engineers, keep the follow-up moving, and make sure both sides know what happens next. When a client wants more than the scope says, you turn it into a change request or a new scope, with the founders on price.

What you will do

  • Run the weekly client calls and send a written summary the same day: decisions, owners, dates.
  • Plan cycles, reviews, releases and acceptance with the client, app store releases included.
  • Collect what the team needs from the client: content, access, test accounts, decisions, approvals.
  • Spot changes in scope or priority early, and turn them into a change request or a new scope.
  • Prepare and run demos and acceptance sessions with the engineers.
  • Look after retainers and renewals, and raise what a client needs next, with the founders on price.
  • Keep client records current: contacts, agreements, open questions, decisions.

What we are looking for

  • Native-level Dutch and professional English.
  • A few years of experience as an account manager, project coordinator or customer success manager at a software company, agency or consultancy.
  • At home in software projects: you can follow a technical discussion and explain a release or a scope change to a client.
  • Clear, short writing.
  • You finish: open items bother you until they are closed.
  • Based in the Netherlands and willing to travel to clients.

What we offer

  • 24 to 40 hours a week, employed or freelance, to be agreed.
  • Pay in line with the market and your experience.
  • Remote by default, on site with clients when it matters.
  • A small team, short lines, and a role you shape yourself.

How to apply

Send a short email with your CV or LinkedIn profile to [email protected]. No cover letter needed. We reply to every application. The process is a video call, a conversation with the team, and an offer.

Apply by email